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Cat Forum / General Topics / April 2006Bad return policies - allergybegone.com
As a public service, I'm informing you that Allergy Be Gone e-commerce web site has bad return policies. When ordering products online, it's important to be able to return something when you can't see it. Even worse, when the merchandise is defective and the company only credits you cost less 10% restocking fee. Why are they restocking defective merchandise any way? So I'm out the 10%, plus the shipping charges to return said defective merchandise. And they won't reconsider, and it's impossible to get someone in charge on the phone. Buy from them if you want. I won't. This is just a PSA. A company once tried to do this to me when I bought a defective computer part from them, I had to call visa and fax back a couple of papers, but I ended up getting a full refund. Online companies think they can make up their own rules, but in reality - they can't. :As a public service, I'm informing you that Allergy Be Gone e-commerce :web site has bad return policies. When ordering products online, it's [quoted text clipped - 6 lines] : :Buy from them if you want. I won't. This is just a PSA. >A company once tried to do this to me when I bought a defective computer part >from them, I had to call visa and fax back a couple of papers, but I ended >up getting a full refund. Online companies think they can make up their own >rules, but in reality - they can't. ...if you're willing to spend the time persuing them. it takes like 15 minutes.. :>A company once tried to do this to me when I bought a defective computer part :>from them, I had to call visa and fax back a couple of papers, but I ended :>up getting a full refund. Online companies think they can make up their own :>rules, but in reality - they can't. :....if you're willing to spend the time persuing them. >A company once tried to do this to me when I bought a defective computer >part > from them, I had to call visa and fax back a couple of papers, but I ended > up getting a full refund. Online companies think they can make up their > own > rules, but in reality - they can't. Yep. A good reason to always use a credit card. If you are cheated, you can always reverse the charges. I like American Express for that. > :As a public service, I'm informing you that Allergy Be Gone e-commerce > :web site has bad return policies. When ordering products online, it's [quoted text clipped - 6 lines] > : > :Buy from them if you want. I won't. This is just a PSA. > >A company once tried to do this to me when I bought a defective computer > >part [quoted text clipped - 5 lines] > Yep. A good reason to always use a credit card. If you are cheated, you > can always reverse the charges. I like American Express for that. You can't assume that. Every credit card company has different policies regarding disputed charges. Some offer no dispute resolution on international orders - have a problem with something purchased from Canada and shipped to the US and you are automatically screwed. Other policies I've seen in the fine print extend protection only for in store purchases and mail order purchases made in the State you reside in - not interstate mail order. Another card only allows you to dispute charges made on the card within a 100 mile radius from your residence. One card will allow you no protection at all on damaged merchandise if you purchased the item in a store - you have/had the option to "inspect the item in hand at time of purchase." Some credit card companies are better than others. A LOT better than others. But don't assume you know what protection you may - or may not have - just because you put a purchase on a credit card. In the end, your State's Consumer Protection Laws will be the final arbiter regarding what protection you have. (Along with that fine print in the terms of your credit card agreement.) Don't be surprised with certain credit cards, should you need to dispute a purchase, that you have to file a complaint against the Credit Card company as well with your State's Attorney General office. Rick >> >A company once tried to do this to me when I bought a defective computer >> >part [quoted text clipped - 33 lines] > > Rick Did you miss the part where I said I like American Express for that? I can reverse any charge I want any time, but don't take my word for that. You can certainly call American Express and ask them yourself. By the way, American Express is not a credit card. As for regular credit cards, I don't use them anymore. I fired them all. > By the way, American Express is not a credit card. That used to be true, but there are now different types of AmEx cards, some of which _are_ credit cards.  SignatureMike Rosenberg <http://www.macconsult.com> Macintosh consulting services for NE Florida <http://www.cafepress.com/macconsult,macconsult4> Mac-themed T-shirts <http://bogart-tribute.net> Tribute to Humphrey Bogart >> By the way, American Express is not a credit card. > > That used to be true, but there are now different types of AmEx cards, > some of which _are_ credit cards. Yes, there is the blue card....but I distinctly said I don't use credit cards, which would clearly indicate that I don't use the blue card. The rest of the cards, the green card, the gold card, the platinum card, or the black card issued to businesses, are charge cards, not credit cards. > Yes, there is the blue card....but I distinctly said I don't use credit > cards, which would clearly indicate that I don't use the blue card. The > rest of the cards, the green card, the gold card, the platinum card, or the > black card issued to businesses, are charge cards, not credit cards. And the difference is . . . . ? Joan > > are charge cards, not credit cards. > > And the difference is . . . . ? If it's just a charge card, it must be paid in full each month, unlike a standard credit card which lets you carry a balance from month to month while paying interest. SignatureMike Rosenberg <http://www.macconsult.com> Macintosh consulting services for NE Florida <http://www.cafepress.com/macconsult,macconsult4> Mac-themed T-shirts <http://bogart-tribute.net> Tribute to Humphrey Bogart > > > are charge cards, not credit cards. > > [quoted text clipped - 3 lines] > standard credit card which lets you carry a balance from month to month > while paying interest. Thanks, Mike. I didn't know that. Joan >> Yes, there is the blue card....but I distinctly said I don't use credit >> cards, which would clearly indicate that I don't use the blue card. The [quoted text clipped - 5 lines] > > Joan The difference is that on a credit card, you can pay a monthly minimum. On a charge card, you have thirty days to pay the balance. > Yes, there is the blue card....but I distinctly said I don't use credit > cards, which would clearly indicate that I don't use the blue card. It wasn't, and still isn't, my intention to make a big deal of it, but you simply said "By the way, American Express is not a credit card," so I was just clarifying for anyone who might be confused. > The rest of the cards, the green card, the gold card, the platinum card, > or the black card issued to businesses, are charge cards, not credit > cards. Actually, mine's a Costco Platinum Cash Rebate card, and it's a credit card. SignatureMike Rosenberg <http://www.macconsult.com> Macintosh consulting services for NE Florida <http://www.cafepress.com/macconsult,macconsult4> Mac-themed T-shirts <http://bogart-tribute.net> Tribute to Humphrey Bogart >> Yes, there is the blue card....but I distinctly said I don't use credit >> cards, which would clearly indicate that I don't use the blue card. [quoted text clipped - 9 lines] > Actually, mine's a Costco Platinum Cash Rebate card, and it's a credit > card. I do believe that, if you want, you could call American Express and have them treat your balance as a credit card--I think they call that extended payments, or something like that. Not something I want, though. > As a public service, I'm informing you that Allergy Be Gone e-commerce web > site has bad return policies. When ordering products online, it's [quoted text clipped - 6 lines] > > Buy from them if you want. I won't. This is just a PSA. Write a letter to your credit card company (assuming that is how it was paid for). It usually has to be in writing. The cc will usually remove the charge from your credit card while they investigate your complaint. Better Business Bureau online... file a complaint http://www.bbbonline.org/consumer/complaint.asp |
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