Cat Forum / Health and Behavior / May 2005
No more Wellness
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---MIKE--- - 16 May 2005 16:16 GMT Wellness is an excellent product and my cats like it BUT OMH has stopped shipping it. My store has not been able to get any for several weeks. Their supplier (P&P) have just started getting shipments and they are already allocated to stores (not my store however) and say it could be 30 days before my store gets any. Tomorrow I plan to get several cans of Whiskas, Friskies and Science Diet and see which ones my cats will eat. If I am successful, I will continue to use what they like. I don't mind paying the price for Wellness but the attitude of Old Mother Hubbard and P&P has caused me to find another product.
---MIKE---
>>In the White Mountains of New Hampshire >> (44° 15' N - Elevation 1580') MaryL - 16 May 2005 17:21 GMT Wellness is an excellent product and my cats like it BUT OMH has stopped shipping it. My store has not been able to get any for several weeks. Their supplier (P&P) have just started getting shipments and they are already allocated to stores (not my store however) and say it could be 30 days before my store gets any. Tomorrow I plan to get several cans of Whiskas, Friskies and Science Diet and see which ones my cats will eat. If I am successful, I will continue to use what they like. I don't mind paying the price for Wellness but the attitude of Old Mother Hubbard and P&P has caused me to find another product.
---MIKE---
>>In the White Mountains of New Hampshire >> (44° 15' N - Elevation 1580') I order mine online from PetFoodDirect (www.petfooddirect.com). They ship promptly and do an excellent job of packaging. I signed up for their email, and they often have discounts that basically pay for the shipping (but it varies from 13 percent to 21 percent). I ordered last week with the 21 percent discount. It would be worth your time to call them, explain you are a new customer, and ask them to search their data base for the best discount you could receive. That is what I did the first time I ordered. I did notice that they are out of stock on some varieties/sizes, but most is available. This is a *far* better product than the ones you are considering, so I hope you will give this type of ordering a chance.
MaryL
---MIKE--- - 16 May 2005 18:17 GMT I called Pet Food Direct and as I expected, they are out of stock too. My cats can't wait until the pipeline is full again so if they will eat it, they will get "crap". None of the other quality foods are available in my area.
---MIKE---
>>In the White Mountains of New Hampshire >> (44° 15' N - Elevation 1580') Elizabeth Blake - 16 May 2005 18:33 GMT I called Pet Food Direct and as I expected, they are out of stock too. My cats can't wait until the pipeline is full again so if they will eat it, they will get "crap". None of the other quality foods are available in my area.
I have been ordering from PetFood Direct and do generally like the service. Lately, I have noticed that some items have disappeared from their site. Also, they take a full week or more before they ship an order, and then you have to add shipping time on top of that. I'm on the east coast, so once they finally ship an order I usually get it the next day. They also charge your credit card as soon as you place an order, NOT when they ship, which I really don't like.
I just received an order from them on Friday, but I think I may be going local from now on, even if it means I have to drag my shopping cart out and make time during work (nobody sells it where I live).
-- Liz
MaryL - 16 May 2005 19:14 GMT I called Pet Food Direct and as I expected, they are out of stock too. My cats can't wait until the pipeline is full again so if they will eat it, they will get "crap". None of the other quality foods are available in my area.
---MIKE---
>>In the White Mountains of New Hampshire >> (44° 15' N - Elevation 1580') I just called PetFoodDirect. The person I spoke to said they do have some Wellness, but she confirmed that their stock is very low and they don't have a lot of varieties at this time. I asked for more information, and she said they have recently had problems getting their orders filled.
This does sound like bad news. I'm going to investigate other premium canned food, in case I need to make a change. Fortunately, I have a good supply right now.
Incidentally, I have never had the problem with PetFoodDirect that Elizabeth reported. They have always shipped within 2 days of my order.
MaryL
---MIKE--- - 16 May 2005 19:55 GMT The food I wanted was the chicken flavor. They were out of stock on that. I did find a store that carries Felidae and Solid Gold. I plan to give these a try (along with the so called crap).
---MIKE---
>>In the White Mountains of New Hampshire >> (44° 15' N - Elevation 1580') Steve(JazzHunter) - 17 May 2005 15:05 GMT >The food I wanted was the chicken flavor. They were out of stock on >that. I did find a store that carries Felidae and Solid Gold. I plan >to give these a try (along with the so called crap). Felidae is quite close to the formulation of Wellness, as is Paul Newman's. While completely different I use Eagle Pack and once-poor, now quite good Fancy Feast, plus Solid Gold's Katzenflocken. This because the supply of Wellness is also inconsistent in my area.
. Steve .
> ---MIKE--- >>>In the White Mountains of New Hampshire > >> (44° 15' N - Elevation 1580') Monique Y. Mudama - 17 May 2005 15:48 GMT > Felidae is quite close to the formulation of Wellness, as is Paul > Newman's. While completely different I use Eagle Pack and > once-poor, now quite good Fancy Feast, plus Solid Gold's > Katzenflocken. This because the supply of Wellness is also > inconsistent in my area. You may think Felidae is similar to Wellness, but according to Oscar they have nothing in common. She won't touch Felidae.
Me, I noticed that Felidae had a lot more rice than Wellness.
 Signature monique, who spoils Oscar unmercifully
pictures: http://www.bounceswoosh.org/rpca
---MIKE--- - 17 May 2005 17:01 GMT I found out today that my store did have some cases of the chicken in large cans. I bought a case so now I have enough for 28 days. In the meantime I will see if Amber will eat some of the other brands I purchased today.
---MIKE---
>>In the White Mountains of New Hampshire >> (44° 15' N - Elevation 1580') ---MIKE--- - 17 May 2005 18:02 GMT This afternoon I received phone calls from Beverly (customer service) and Linda (sales rep) at Old Mother Hubbard. They are both concerned about my not having enough cat food and were going to find a way to get me some. As I posted earlier, I now have a 28 day supply (which I told them) but I appreciate their efforts. They also assured me that the canadian plant where the canned chicken is made is totally owned by them.
---MIKE---
>>In the White Mountains of New Hampshire >> (44° 15' N - Elevation 1580') MaryL - 17 May 2005 16:41 GMT >>The food I wanted was the chicken flavor. They were out of stock on >>that. I did find a store that carries Felidae and Solid Gold. I plan [quoted text clipped - 10 lines] >>>>In the White Mountains of New Hampshire >> >> (44° 15' N - Elevation 1580') At one time, I alternated Wellness and Felidae. Then I noticed a change in Felidae -- it suddenly became "soupier." The cats noticed, too, and didn't like it. Still, it's an option if I can't get Wellness. Fortunately, I have approximately a 6 months supply of Wellness (several varieties) on hand, so I'm not desperate yet.
MaryL
Jean B. - 26 May 2005 14:47 GMT > The food I wanted was the chicken flavor. They were out of stock on > that. I did find a store that carries Felidae and Solid Gold. I plan > to give these a try (along with the so called crap). Chicken was the first to disappear. I found some too-large cans of it and wish I had gotten more. No turkey now. :-(
 Signature Jean B.
Cheryl - 17 May 2005 02:01 GMT > I called Pet Food Direct and as I expected, they are out of > stock too. My cats can't wait until the pipeline is full again > so if they will eat it, they will get "crap". None of the other > quality foods are available in my area. This happened once before when I tried switching my cats over to Wellness. The pet food store I use for it couldn't get shipments in for at least a month, but they still had small bags of the dry in stock. Now that I have one cat who likes the Turkey canned flavor, this is a bummer! I'm going to stop over at a couple of shops that carry Wellness and see if I can get some. The shame is that the one who likes the turkey is my former feral who wouldn't eat canned food at all. She doesn't like other flavors of Wellness and I have several cans of chicken, and the meat/seafood varieties.
 Signature Cheryl
"The clever cat eats cheese and breathes down rat holes with baited breath." - W.C. Fields
cmtowle - 16 May 2005 20:32 GMT Hi Mike,
We've had the same problem in Canada, but the retailers have been kept very well informed by OMH re the problem (equipment failure). A couple of phone calls to OMH directly have yielded extremely apologetic customer service responses. It is in their interest to get back to normal as soon as possible of course. I phoned today following your post and was told that shipments should begin in two weeks. They are scrambling to get back to normal and I suppose this could happen to any company. I know that if you don't have an extra supply of the food and if this is the only food you feed, a couple of weeks is no help at all. I don't know what you do get where you are as far as premium foods, but a comparable grainless food is made by "Nature's Variety" 'Prairie' with several different proteins available. Web site: www.naturesvariety.com .
Hope this helps.
M.
Wellness is an excellent product and my cats like it BUT OMH has stopped shipping it. My store has not been able to get any for several weeks. Their supplier (P&P) have just started getting shipments and they are already allocated to stores (not my store however) and say it could be 30 days before my store gets any. Tomorrow I plan to get several cans of Whiskas, Friskies and Science Diet and see which ones my cats will eat. If I am successful, I will continue to use what they like. I don't mind paying the price for Wellness but the attitude of Old Mother Hubbard and P&P has caused me to find another product.
---MIKE---
>>In the White Mountains of New Hampshire >> (44° 15' N - Elevation 1580') Joe Canuck - 16 May 2005 21:21 GMT > Hi Mike, > > We've had the same problem in Canada, but the retailers have been kept very > well informed by OMH re the problem (equipment failure). ...and that is the problem with relying on a food from a small manufacturer.
Something goes wrong and the food supply stops, where a larger outfit will have a disaster plan in place to deal with situations like this and not allow the supply lines to run dry.
A company can get into trouble very quickly when something like this happens and they don't have a plan for dealing with it quickly.
i.e: cash flow issues, losing loyal customers when they find something else, etc.
cmtowle - 16 May 2005 22:44 GMT > > Hi Mike, > > [quoted text clipped - 3 lines] > ...and that is the problem with relying on a food from a small > manufacturer. Hi,
It's a real balance. On one hand, some of the smaller companies may well be more meticulous than larger conglomerates as far as quality control pertaining to all aspects of manufacturing a food is concerned. On the other hand they might not have a contingency plan when something such as a major equipment failure happens. This would be another reason to feed a variety of foods whenever possible, so that a situation such as this one doesn't cause panic in one's household.
> Something goes wrong and the food supply stops, where a larger outfit > will have a disaster plan in place to deal with situations like this and [quoted text clipped - 5 lines] > i.e: cash flow issues, losing loyal customers when they find something > else, etc. Oh, I think OMH is well aware of that.
M.
Joe Canuck - 16 May 2005 23:06 GMT >>>Hi Mike, >>> [quoted text clipped - 30 lines] > > M. You'd think they would be in full damage control mode, yet I can find nothing on their website that reassures their customers.
cmtowle - 16 May 2005 23:42 GMT > > It's a real balance. On one hand, some of the smaller companies may well be > > more meticulous than larger conglomerates as far as quality control [quoted text clipped - 3 lines] > > foods whenever possible, so that a situation such as this one doesn't cause > > panic in one's household. ...snipped...
> >>A company can get into trouble very quickly when something like this > >>happens and they don't have a plan for dealing with it quickly. [quoted text clipped - 8 lines] > You'd think they would be in full damage control mode, yet I can find > nothing on their website that reassures their customers. I think you are right. Given the potential loss, I would expect that too.
M.
sfmary - 16 May 2005 22:52 GMT Mike, I bought a 12 lb bag of Wellness Super5 Mix for my cats from http://www.animalworldnetwork.com/ They seem to have a large variety of Wellness products dry and canned for cats and dogs. Perhaps they have what you need,
Mary
---MIKE--- - 17 May 2005 00:16 GMT >>Mike, >>I bought a 12 lb bag of Wellness [quoted text clipped - 5 lines] >> you need, >>Mary Thanks Mary. I sent them an e-mail asking if they had the canned chicken in stock. My store has plenty of the dry in stock. It's the canned chicken that I need.
---MIKE---
>>In the White Mountains of New Hampshire >> (44° 15' N - Elevation 1580') PawsForThought - 17 May 2005 01:49 GMT > Wellness is an excellent product and my cats like it BUT OMH has stopped > shipping it. My store has not been able to get any for several weeks. [quoted text clipped - 5 lines] > don't mind paying the price for Wellness but the attitude of Old Mother > Hubbard and P&P has caused me to find another product. That's why I think it's always a good idea to feed several brands (providing your cat will eat them) so when a problem like this arises, you know your cats will eat other brands. Also, where one food may be lacking in certain nutrients, by rotating, you have a better chance of achieving a balanced diet. Just my 2 cents...
Joe Canuck - 17 May 2005 02:58 GMT >>Wellness is an excellent product and my cats like it BUT OMH has > [quoted text clipped - 24 lines] > (providing your cat will eat them) so when a problem like this arises, > you know your cats will eat other brands.
> Also, where one food may be > lacking in certain nutrients, by rotating, you have a better chance of > achieving a balanced diet. Just my 2 cents... This makes no sense.
If all the foods meet and exceed the AAFCO standards how is any one of them going to be missing nutrients essential for a balanced diet?
disgruntled_bunny@hotmail.com - 18 May 2005 05:13 GMT All foods (even the approved ones) are not created equal. There's a huge variance in quality among different brands of cat food. Just because something is nutritionally complete enough to sustain your cat doesn't mean it's a great product.. it just means your cat's not going to say, go blind or keel over as a result of eating it long-term. (You could survive on TV dinners, but you'd probably be in better condition if you opted for something a little healthier, you know?)
Not to mention.. just as with people, different cats have different needs, and although two foods may both meet AAFCO standards, one may be more appropriate than another for a particular cat. I have noticed a definite difference in the condition of my cats when switching from one (AAFCO approved nutritionally complete) food to another.
Also, it's not always just about what's missing- some foods may actually contain *more* of a particular nutrient than your cat needs. (I've had this problem with one of mine.)
Joe Canuck - 18 May 2005 12:22 GMT > All foods (even the approved ones) are not created equal. There's a > huge variance in quality among different brands of cat food. Just [quoted text clipped - 13 lines] > actually contain *more* of a particular nutrient than your cat needs. > (I've had this problem with one of mine.) I'm aware of all this...
However, you are talking about something slightly different.
Monique Y. Mudama - 17 May 2005 06:48 GMT > Wellness is an excellent product and my cats like it BUT OMH has > stopped shipping it. My store has not been able to get any for [quoted text clipped - 6 lines] > for Wellness but the attitude of Old Mother Hubbard and P&P has > caused me to find another product. The Turkey and Turkey & Salmon wet flavors, the two canned foods my cat will actually eat, are gone here, at least in 5.5oz cans. The 12.5oz cans are still available, but I'm not doing a great job of splitting up portions from them.
According to my pet store owner, Wellness had a problem at one of their factories. The factory is up and running again, but it's taking time to get the food to the distributors and from there to the individual stores. She has a prominent note taped to the shelf where you typically find Wellness.
Regardless, I'd rather they stop production when there's a problem than soldier on and produce possibly sub-par food. (But I don't know specifically what the problem was.)
I don't know what part of all of this you consider to be "attitude" on OMH's part.
 Signature monique, who spoils Oscar unmercifully
pictures: http://www.bounceswoosh.org/rpca
Joe Canuck - 17 May 2005 12:31 GMT >>Wellness is an excellent product and my cats like it BUT OMH has >>stopped shipping it. My store has not been able to get any for [quoted text clipped - 24 lines] > I don't know what part of all of this you consider to be "attitude" on > OMH's part. The fact that they have said nothing to the public about the issue, but have left the information (or misinformation) trickle out to the public through the retail distribution sector.
It seems to me the OMB had hoped they would clear up the problem before the supply issue came to a head as it has, thus no one would know the difference. It would have been far better to have been open and honest about what happened and what the timeline was for the fix.
Instead, OMH chose to remain silent... there isn't even a press release on their website about any of this... nothing at all.
All of this causes this poster to wonder what else OMH is remaining silent about concerning their food. I'm sure the defenders of OMH will take me to task about this. It isn't me you should be questioning, but rather the staff at OMH.
Phil P. - 17 May 2005 13:16 GMT > The fact that they have said nothing to the public about the issue, but > have left the information (or misinformation) trickle out to the public [quoted text clipped - 10 lines] > All of this causes this poster to wonder what else OMH is remaining > silent about concerning their food. Since they don't make their food themselves anymore, and they're very hush hush about who is making it, who knows. I no longer trust the company.
I'm sure the defenders of OMH will
> take me to task about this. It isn't me you should be questioning, but > rather the staff at OMH. The fact that Wellness is now manufactured by an unknown third party or parties doesn't seem to bother anyone- it sure bothers me! That's it for Wellness.
Phil
Sandra - 17 May 2005 20:07 GMT Phil P. is onto something....
I notice that my cat has been upchucking Wellness a lot recently, especially if it is left to sit out more than an hour. Fish flavors cause the most trouble. She also doesn't eat with as much gusto compared to how she eats Pet Guard, Nutro wet foods
Following press release is from OMH website - problems could be caused by growth:
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Old Mother Hubbard® Realigns Manufacturing to Respond to Rapid Growth
Record Breaking Sales Leads to Increase in Production for 2005
Chelmsford, Massachusetts (January 27, 2005) - Old Mother Hubbard, a leading national producer of highest quality, all-natural pet foods and treats, has announced plans to realign its manufacturing operations to meet the increasing demand for its Old Mother Hubbard and Wellness® brands. In 2004, Old Mother Hubbard experienced record sales, doubled the size of its sales force, and increased its retail presence from 3,000 to 4,000 independent pet stores in North America.
"After reviewing the strategic sourcing needs for Old Mother Hubbard and Wellness products, we have decided to expand operations with our long-time East Coast and West Coast manufacturing partners and close our local facility." said Jim Scott, CEO. Through these expanded partnerships, Old Mother Hubbard will now be able to focus even more resources on new product development and innovation, retailer support and consumer marketing. "We remain dedicated to providing the healthiest pet food possible to our valued business partners and consumers." added Scott.
"Unfortunately, and with deep regret, it is necessary that we close our local manufacturing facility located at 80 Rogers Street in Lowell." said Scott. Approximately 100 positions will be eliminated by mid-2005, as a result of the closure. "We looked at every option possible to make this plant more efficient in order to keep up with the growing demands in the highly competitive pet industry," said Scott, "but there are three factors that we just couldn't overcome: the inefficiencies associated with operating on three floors, the lack of access to a rail line, and the economics of operating in an older building. It was truly a very difficult decision, but one that had to be made."
"As a family-operated business, we have strong relationships with all of our employees, and we are committed to doing everything possible we can for those whose jobs are being eliminated. We are working closely with the Commonwealth's Division of Career Services to help those employees make a transition to other employment as smoothly as possible." said Scott. The company recently moved into new headquarters in Chelmsford, MA, and is preparing for continued rapid growth in 2005.
About Old Mother Hubbard Old Mother Hubbard was founded in 1926. Under the leadership of the Scott Family, the Massachusetts-based company is a leading provider of high- quality pet foods and treats for cats and dogs. The company makes 100% natural human grade pet food and treats, distributed primarily through independent pet specialty and natural product stores. They have two flagship brands: Wellness® brand dog food, cat food, treats and supplements, and Old Mother Hubbard brand dog biscuits and treats. Old Mother Hubbard continues to build on its long history of product excellence and innovation, and follows true to its mission of providing unconditional love and uncompromising nutrition for pets. Old Mother Hubbard can be found on the Web at www.omhpet.com.
CONTACT: Phil Pennellatore 617.536.3300 617.901.7136
MaryL - 17 May 2005 20:36 GMT > Phil P. is onto something.... > > I notice that my cat has been upchucking Wellness a lot recently, > especially if it is left to sit out more than an hour. Fish flavors cause > the most trouble. She also doesn't eat with as much gusto compared to how > she eats Pet Guard, Nutro wet foods Canned pet food (any brand) should not set out for more than an hour. This is especially true of fish. I would not want to keep canned food out, in the same way that I don't let my own food remain out to become spoiled. I *do* realize that cats outdoors eat just about anything, but I still suggest that you try to limit the amount of non-refrigerated time for any canned food. (Using ourselves as an analogy, our ancestors had to make do with much less sanitary conditions than we expect for outselves -- but why take risks?)
MaryL
Sandra - 17 May 2005 21:22 GMT Does anyone make a refrigerated plate? Maybe if I place metal bowl on top of two icepacks it will become cold and keep the food better, longer..Or place metal bowl in ice water!
---MIKE--- - 17 May 2005 22:48 GMT >>Does anyone make a refrigerated >> plate? Maybe if I place metal bowl on >> top of two icepacks it will become cold >> and keep the food better, longer..Or >> place metal bowl in ice water! The problem with that is that most cats prefer the food warm. It has more aroma that way.
---MIKE---
>>In the White Mountains of New Hampshire >> (44° 15' N - Elevation 1580') ---MIKE--- - 17 May 2005 22:56 GMT Before I found the additional case of Wellness, I bought a variety of canned foods including Iams, Science Diet, Friskies, and Whiskas. I wanted to see which of these my cats would eat. Tonight I tried Iams chicken formula. I fully expected Tiger would eat it and Amber would take one sniff and walk away. Was I surprised! They both loved it. The Iams numbers are almost the same as Wellness and the ingredient list doesn't look too bad either. I don't plan on a permanent change but it's nice to know there is something else that they like. In a few days, I will see how the Science Diet goes.
---MIKE---
>>In the White Mountains of New Hampshire >> (44° 15' N - Elevation 1580') equalizer - 20 May 2005 21:59 GMT >Before I found the additional case of Wellness, I bought a variety of >canned foods including Iams, Science Diet, Friskies, and Whiskas. I [quoted text clipped - 9 lines] >>>In the White Mountains of New Hampshire > >> (44° 15' N - Elevation 1580') Mine liked Science Diet Chicken and the Turkey as well. I may try some of the Iams next.
Mary - 20 May 2005 23:51 GMT > Mine liked Science Diet Chicken and the Turkey as well. I may try some of the Iams next.
The numbers may be good, but my cats hate the stuff.
Elizabeth Blake - 20 May 2005 23:54 GMT Before I found the additional case of Wellness, I bought a variety of canned foods including Iams, Science Diet, Friskies, and Whiskas. I wanted to see which of these my cats would eat. Tonight I tried Iams chicken formula. I fully expected Tiger would eat it and Amber would take one sniff and walk away. Was I surprised! They both loved it. The Iams numbers are almost the same as Wellness and the ingredient list doesn't look too bad either. I don't plan on a permanent change but it's nice to know there is something else that they like. In a few days, I will see how the Science Diet goes.
I've never met a cat who likes Iams canned, not even when it was considered one of the better foods. All of the cats that refused the canned would always eat Iams dry, though.
At work, the two cats eat Science Diet Light, both canned & dry. They've eaten other dry food, but they don't really like any other brand of canned. At home, my two get Science Diet, Wellness, Petguard and once in awhile I'll throw another brand in the mix. Mostly I buy those three brands in various flavors and give them a different brand/flavor at each meal. They rarely get dry, but when they do it's SD.
-- Liz
disgruntled_bunny@hotmail.com - 18 May 2005 04:49 GMT If you still want to stick with the Wellness.. I was surprised to find that many of our local tack shops carry it. (I don't use it myself, but know a number of people who do.) I don't know if you have any tack shops nearby, but they might be worth a look.. ours are always well stocked even when the pet shops are out.. I don't think people usually think to look there. (I wouldn't have ever thought to check them out if not for the fact that my having a rabbit necessitated going there.) A lot of the smaller, privately-owned pet shops where I live carry it as well.. might be something to look into, if you haven't checked them already.
bigbadbarry - 18 May 2005 05:11 GMT disgruntled_bu...@hotmail.com wrote:
> If you still want to stick with the Wellness.. I was surprised to find > that many of our local tack shops carry it. (I don't use it myself, [quoted text clipped - 6 lines] > well.. might be something to look into, if you haven't checked them > already. I should be asleep, but this is what your post looked like viewing "Titles Only"... eh eh
No more Wellness by disgruntled_bu...@hotmail.com
it's all about timing.
Jean B. - 26 May 2005 14:45 GMT > Wellness is an excellent product and my cats like it BUT OMH has stopped > shipping it. My store has not been able to get any for several weeks. [quoted text clipped - 7 lines] > > ---MIKE--- Hehe. I am here (late) because of this very issue! How short-sighted of them. If we have to search out alternatives, if and when they get their product back on the shelves, will their customers return to them? I am about to go out and hunt for some Wellness, but I am also about to try Friskies and PetGuard. :-(
 Signature Jean B.
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