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Cat Forum / Health and Behavior / July 2004Royal Canin customer service
I have been writing Royal Canin now for 3 months trying to get them to carry the Mane Coon food at the Petsmart near me. I kept being told it will be there, or it is there now - and it was not - ithere would be everything but the Mane Coon. I finally wrote and asked the person if she was lying to me or if she was just that clueless as to what she was talking about??? Amazingly they called me - and they apoligized for the mistake, and they promised the food will be there in a few weeks and in the mean time they sent me a 40 lb bag of the Mane Coon that arrive the day after their call to me. I am so happy because I live 35 miles from the petsmart and even farther from the Petco where I have been getting the food. I must say I am glad that this company at least is trying to make amends for their error, most companies now adays can care less if your a happy customer. I would have driven to get the food because I am very satisfied with the food and do not want to change it. Guess sometimes complaining does get things done. Karryl http://www.i-love-cats.com/meow/soft63389/index.htm >From: soft soft63389@netscape.net > Amazingly >they called me - and they apoligized for the mistake, and they >promised the food will be there in a few weeks and in the mean time >they sent me a 40 lb bag of the Mane Coon that arrive the day after >their call to me. Wow, that was really nice of them. ________ See my cats: http://community.webshots.com/album/56955940rWhxAe Raw Diet Info: http://www.holisticat.com/drjletter.html http://www.geocities.com/rawfeeders/ForCatsOnly.html Declawing Info: http://www.wholecat.com/articles/claws.htm Especially since it's up to Petsmart which brands they want to carry. > >From: soft soft63389@netscape.net > [quoted text clipped - 10 lines] > http://www.geocities.com/rawfeeders/ForCatsOnly.html > Declawing Info: http://www.wholecat.com/articles/claws.htm >Especially since it's up to Petsmart which brands they want to carry. I thought the samething, however they are not allowed to choose which varities of Royal Canin they have in the store. They get what they are given and could only refer me to the company to request they stock the Mane Coon be stocked at the store. Karryl http://www.i-love-cats.com/meow/soft63389/index.htm >Especially since it's up to Petsmart which brands they want to carry. I believe I answered this before - I also thought it was Petsmart's issue. I asked them to carry it and they said that Royal Canin chooses the food they put in each store. So Petsmart can ask for it - but Royal Canin can say no - so I went to Royal Canin and asked them to supply it at the petsmart near me. They have been promissing since my first request that they would get it there. Karryl http://www.i-love-cats.com/meow/soft63389/index.htm >>From: soft soft63389@netscape.net > [quoted text clipped - 5 lines] > >Wow, that was really nice of them. I was surprised to get the huge bag, when they told me they were going to send me a bag of food for all my trouble I assumed a small bag. I am hoping the next time I need cat food that the petsmart store will have it, but I am good for now. Karryl http://www.i-love-cats.com/meow/soft63389/index.htm "soft" <soft63389@netscape.net> wrote> Karryl > http://www.i-love-cats.com/meow/soft63389/index.htm Your cats are so neat! I love Cat 5's chubby looking muzzle and Sir Lancelot is a total beauty. The markings on Miss Thang's back are so similar to my late cat Gnarly. She was a dilute tortoiseshell, blue cream or lavender cream alley cat! >"soft" <soft63389@netscape.net> wrote> Karryl >> http://www.i-love-cats.com/meow/soft63389/index.htm [quoted text clipped - 3 lines] >late cat Gnarly. She was a dilute tortoiseshell, blue cream or lavender >cream alley cat! It's funny you say Cat 5 is chubby - he is long and skinny but he is very muscular - I have trouble keeping any weight on him. I think what impresses me the most is how different all the cats are in likes and dislikes and behavior. Sir Lancelot has grand ch all the way thru his petigree and he is the new baby. He is starting to get to that teenage stage - not all the way there but it's coming - so the 26th he's going to loose a couple things at the vets. I expect he will not be too happy with me for a few days. Karryl http://www.i-love-cats.com/meow/soft63389/index.htm > It's funny you say Cat 5 is chubby - he is long and skinny but he isvery muscular - I have trouble keeping any weight on him. I just meant his muzzle. He has a kind of full looking one, to me. Understand that I am used to girl cats, and my Cheeky has an almost Siamese face shape--very delicate muzzle and great big eyes and earls. Boy cats almost always have larger muzzles than girls, I think. [snip] >- so the 26th he's going to loose a couple > things at the vets. I expect he will not be too happy with me for a few days. Ooo. Well, he will eventually forgive you! I hope all goes well. |
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