What a bunch of jerks. Sorry you had to go through that.

I thought that the people who do adoptions at Petsmarts from outside rescue
groups, not Petsmart itself.
As an adoption counselor at a rescue, I can tell you that we *always* tell
people the reason they are not selected to take a cat home.  There is always
a good reason: vet check is bad, no landlord letter, bad previous history
with pets, etc.

Well, why did they think that? (P.S. As Far as I am aware there it is always
an outside rescue that just gets room at Petsmart.)

I am sorry you had such a problem. The adoption people in the petsmart
stores are usually an outside rescue agency. I would attempt to find out
who they are both so you can include their name in your letter, and
possibly write a letter to the rescue agency as well.

What reason did she give you?  I don't see a mention of it here.

That's just wrong.  It's one thing to check on a referral if they are
considering the adoption.  Totally wrong if they had already concluded they
weren't going to consider you a candidate for adopting a cat.

I don't blame you.  Have you tried a local shelter rather than the rescue
venues at a retail store?

As other have suggested, ask for the name of the rescue/rehome group.
PetSmart isn't responsible for the actions of an employee of an outside
agency.

Jill

Would this be their HQ?
http://www.petsmart.com/about_us/index.shtml

There's info on the adoptions via PetSmart too:
http://www.petsmart.com/adoptions/index.shtml

Like ppl here have said, there are outside organizations doing the
adoption thing. Maybe you could find out what organization handles the
adoptions in that particular store and then contact them directly.

Being in customer service myself, I'm always sorry to hear about badly
handled customer encounters.

I must have missed the reasons, but I hope it all works out.

[[I'm offended on several levels.

1) No effort to discuss with me why they were concerned, and what they
think
I oughta do better. Just toss me aside like some kind of defective
reject,
that can't do any better.
2) When the store person told me why, she did not tell me the real
concern.
Read: lied to me.
3) Immediately, and probably before I was out the door, the store person
is
gossiping about me "hey, let me tell you what just happened, and why we
can't send Chris home with a cat" and implying things about me "Oh, how
about AAA and BBB, are they ok?". ]]

I have a major problem with them not specifically telling you what
factored into their decision not to adopt out a cat to you at this time.

IMO, that should be the FIRST thing that happens if they don't approve an
application. They should list the reasons why, preferably in writing,
particularly if it's something that the person might be able to correct.

Also, I have a major, major issue with them calling ANY third party and
telling them information about what happened with someone else's
application. I can see them calling a third party as a reference,
particularly if the third party is a veterinarian whom the applicant has
dealt with in the past.

Even then, I just went through an adoption process in January. I had to
call my vet to authorize them to release information to the animal refuge
before the animal refuge could even GET info from them. So IMO, if I had
to give my vet permission to share information, why should the people at
the PetSmart be able to call a third party and share information about an
applicant?

The whole situation makes no sense, and I'd definitely suggest contacting
whatever agency is handling pet adoptions out of PetSmart. Then you can
find out for sure what their policies are, regarding adoption application
requirements and about what information is permissable to be shared with
third parties. (IE, the person calling your friend and talking to them...
if that violated protocol, then the agency should be made aware of it.)

Donna