Cat Forum / Cat Anecdotes / December 2004
Real Life Sucks, partly OT, Major Rant, Vent, and hissyfit...oh, and it's a long one
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Tanada - 18 Dec 2004 04:58 GMT On Monday, Rob had to go see the VA doctors in Winston-Salem about his VA disability claim. Right now his 100% disability is temporary, the VA is in the process of determining if, and if so...how much, Rob is still disabled. It's a PITA, but has to be done.
Wednesday, we had to see a shrink to decide if Rob is mentally competent for his Social Security Disability claim. Basically, these guys don't like anyone being on SSDI. Rob's oncologist says that he has some patients with stage IV cancer (as high as it goes) who are not considered disabled by Social Security. The shrink says that Rob's problem is organic and not mental. Gee thanks, I thought that Rob put those scars on the side of his head as an art form.
Thursday, Rob woke up and threw up. He knew he couldn't function on his own, so he called EMS. He was taken to Womack Army MC where they thought he had carbon monoxide poisoning at first. After the tests came back, they found the CO levels were in the normal range. Finally, they started looking at alternate sources for Rob's problem. Confirmed by a talk to Rob's Oncologist, they now think that the calcium crystals that have formed around the tumor sites on the right side of Rob's brain have broken off and floated. Unfortunately, the place they have landed (there might be more, we have to have an MRI done) include the place on the brain that monitors balance, vertigo, and so forth. Rob has crystals on his brain. Rob was given Valium and sent home.
Today, we had one of our periodic (every three months or so) check up with Rob's oncologist, Dr Williams. Now Dr Williams is one of the good guys. He tries to act tough, but actually cares, and hides it by one of the most wicked senses of humor I've ever gone up against. It turns out that he's good buddies with the ER doctor that took care of Rob yesterday. The two of them talked about Rob last night, after work.
Basically, Rob is on valium, an anti-nausea medicine, and a form of movement/exercise that is supposed to keep those calcium crystals moving and from settling down into one spot, which is what is causing part of Rob's vertigo problem.
Rob is disgusted. He rode in helicopters and on planes for almost 20 years with out so much as one case of flight sickness, and now that he's grounded he gets sick by turning his head.
Now to the non medical part of my rant.
As you may or may not know, we re-financed our house in November. The final papers were signed on Nov. 23 and filed on Nov. 29th. Our mortgage with Chase Manhattan was bought out by Wells Fargo. One of the provisions of the buy out is that Well Fargo pays this year's taxes on our house. I showed the lawyer the paper we got in the mail where Chase has pulled the money for the taxes out of our escrow account and into their tax account on November 3. This is right at the beginning of the negotiations for the re-finance, probably within 48 hours after Wells Fargo indicated their interest in buying our loan.
Wells Fargo investigates, Chase has not paid the taxes. Wells Fargo pays them, by check. We contact Chase Manhattan who claims for two weeks that they paid the taxes, not Wells Fargo. They finally agree that Wells Fargo paid the taxes, but will not refund our escrow money. They say that Wells Fargo might renege on the loan and then Chase has to have that money to cover the taxes and escrow. To Chase this isn't a lot of money, to us it is, as it is over $1500 dollars and would pay for our yule gifts, feast, and maybe even pay a lot of bills.
I got SO p*ss*d that I called Chase Manhattan and sang a song to them. I was connected to the customer service supervisor within a few minutes. My voice is bad and I don't think they want me publishing the lyrics.
After I tell them my sad story, including that my hubby has brain cancer etc., the supervisor gets as p*ss*d with me as I am with her. I can hear the pounding of her fingers on her computer keyboard, as she stamps out information into or out of our account. Finally she says this...
"As for the $498 that was left in your escrow account, we will have our research department check into it on the 21th, if Wells Fargo is still taking over your mortgage, we'll have a check cut for you on the 22th and send it to you.
"As for the $1,077 in property taxes...we haven't heard anything back from the tax company that we use. There is a note in your account that you called last Thursday and complained, and as of Monday, we have 4-6 weeks to pay that back to you." I called them on Tuesday. I went off. I was so mad that Mandy and Rob just watched me, rather than trying to calm me down. I was crying, and yelling into an already loud cell phone.
Finally, after some more furious key pounding, she says the following: "if you can have Wells Fargo send a quit-claim letter, we can cut and send out a check within 24 hours of receiving their information and having our research people check it out. If Wells Fargo sends us a fax with the photocopy of both the front and back of the canceled check, we can bypass the tax department and cut you a check for that as well."
I know it is being said just to calm me down, she knows I know this, and I know that Wells Fargo isn't going to put this on their high priority list. I am so Frustrated that I'm about willing to post the mailing address of Chase Manhattan so that you can all SEND litter box offerings and birdie poop to these creeps.
Sorry about the rant, vent, and hissyfit, but I really want a lot of sympathy on this one.
Pam S. probably blowing up over nothing, but it feels like something to me.
Karen Chuplis - 18 Dec 2004 05:09 GMT > Sorry about the rant, vent, and hissyfit, but I really want a lot of > sympathy on this one. > > Pam S. probably blowing up over nothing, but it feels like something to me. Well, I would not call it nothing. I got frustrated for you too. I will say the squeaky wheel DOES get the oil, so I would pursue hounding Wells Fargo for what they need to send. If possible, get the name and direction of the one you talked to and keep on that person. If you get shuffled around to different people its a lot easier for you to get lost, but if you can hound one person, they might actually do something. So sorry to hear about Robs new difficulties. It's just ridiculous the hoops you have to go through. There is an opera called The Consul which is basically about beauracracy and red tape and there is just an absolutely RIPPING aria the one character sings and she explodes in the middle of it singing "Papers! Papers! all I get is more papers". I've always thought that it must be one of the most perfect pieces of music existing that expresses the frustration of dealing with beaurocratic stone walling. I'm rambling. It's late and I'm rather depressed about stuff, so I'll shut up now because it truly IS nothing compared to what you are having to go through. I hope venting helped a bit.
Karen
Yoj - 18 Dec 2004 07:44 GMT > > Sorry about the rant, vent, and hissyfit, but I really want a lot of > > sympathy on this one. [quoted text clipped - 18 lines] > > Karen It sounds as though you could use a hug too.
(((((Karen)))))
Joy
polonca12000 - 18 Dec 2004 16:36 GMT Lots of purrs for you, too, Karen,
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<snip> It's late and I'm rather
> depressed about stuff, so I'll shut up now because it truly IS nothing > compared to what you are having to go through. I hope venting helped a bit. > > Karen Karen Chuplis - 18 Dec 2004 22:43 GMT > Lots of purrs for you, too, Karen, Awww. Thanks. Just holiday blues I guess. I had a riding lesson this morning and boy, horses are a good blues killer, just like cats.
Adrian - 19 Dec 2004 16:58 GMT >> Lots of purrs for you, too, Karen, > > Awww. Thanks. Just holiday blues I guess. I had a riding lesson this > morning and boy, horses are a good blues killer, just like cats. I wouldn't want a horse to sleep on my chest. ;-)
 Signature Adrian (Owned by Snoopy & Bagheera) A house is not a home, without a cat.
Karen Chuplis - 19 Dec 2004 20:36 GMT >>> Lots of purrs for you, too, Karen, >> >> Awww. Thanks. Just holiday blues I guess. I had a riding lesson this >> morning and boy, horses are a good blues killer, just like cats. > > I wouldn't want a horse to sleep on my chest. ;-) This is true, but they are really sooooft and they are kind of cuddly :)
Seanette Blaylock - 19 Dec 2004 23:19 GMT Karen Chuplis <kchuplis@alltel.net> had some very interesting things to say about Re: Real Life Sucks, partly OT, Major Rant, Vent,andhissyfit...oh, and it's a long one:
>> I wouldn't want a horse to sleep on my chest. ;-) >This is true, but they are really sooooft and they are kind of cuddly :) One interesting feature of Sacramento is mounted police [they also have police on bikes and of course in cars :-)]. I was waiting at the light rail stop one day and spotted a mounted officer, so I naturally cruised over to pet the horse [he was pretty tolerant]. Did chat a little with the rider, too.
 Signature "The universe is quite robust in design and appears to be doing just fine on its own, incompetent support staff notwithstanding.
:-)" - the Dennis formerly known as (evil), MCFL Howard Berkowitz - 20 Dec 2004 00:32 GMT > Karen Chuplis <kchuplis@alltel.net> had some very interesting things > to say about Re: Real Life Sucks, partly OT, Major Rant, [quoted text clipped - 8 lines] > cruised over to pet the horse [he was pretty tolerant]. Did chat a > little with the rider, too. One of my life's more memorable moments came in Baltimore, as we were crossing the street, at a crosswalk just next to the Inner Harbor development. A sports car whipped through the intersection and nearly hit us. I forget the brand, but it was very high end -- Ferrari, Maserati or the like.
Out of nowhere...clopclopclopclop...and a Baltimore mounted policeman caught up with the car, which was now stuck in traffic. The officer didn't have a siren, but yelled "PULL OVER!"
The driver's face registered utter shock and horror, to find his speedy chariot being pulled over by a mere HORSE. He started to argue, with the car still stuck in traffic.
Strange ideas apparently are near the surface of some mounted officers' brains. He spun the horse around and backed it, so its rump was over the back seat. "PULL OVER into that spot, or I'm going to have the horse do something...and you'll never get the smell out of the upholstery. He might even think that's horsehide and NOT be happy about it."
I have rarely seen a man as crushed, as defeated, as submissive as that driver.
Karen Chuplis - 20 Dec 2004 00:51 GMT >> Karen Chuplis <kchuplis@alltel.net> had some very interesting things >> to say about Re: Real Life Sucks, partly OT, Major Rant, [quoted text clipped - 31 lines] > I have rarely seen a man as crushed, as defeated, as submissive as that > driver. LOL!!
Seanette Blaylock - 20 Dec 2004 01:09 GMT Howard Berkowitz <hcb@gettcomm.com> had some very interesting things to say about Re: Real Life Sucks, partly OT, Major Rant, Vent,andhissyfit...oh, and it's a long one:
>> One interesting feature of Sacramento is mounted police [they also >> have police on bikes and of course in cars :-)]. I was waiting at the [quoted text clipped - 19 lines] >I have rarely seen a man as crushed, as defeated, as submissive as that >driver. ROTFL!!!!
About six months ago, I saw in the paper a picture of a traffic stop done by a mounted officer. When I was chatting with one recently and mentioned that picture, she said they DO do traffic stops.
 Signature "The universe is quite robust in design and appears to be doing just fine on its own, incompetent support staff notwithstanding.
:-)" - the Dennis formerly known as (evil), MCFL Marina - 20 Dec 2004 04:12 GMT > One of my life's more memorable moments came in Baltimore, as we were > crossing the street, at a crosswalk just next to the Inner Harbor [quoted text clipped - 18 lines] > I have rarely seen a man as crushed, as defeated, as submissive as that > driver. ROFL!
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dirtylitterboxofferingstospammers - 20 Dec 2004 08:49 GMT >Strange ideas apparently are near the surface of some mounted officers' >brains. He spun the horse around and backed it, so its rump was over the >back seat. "PULL OVER into that spot, or I'm going to have the horse do >something...and you'll never get the smell out of the upholstery. He >might even think that's horsehide and NOT be happy about it." I love it :-) Cheers, helen s
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Adrian - 21 Dec 2004 13:45 GMT >> Karen Chuplis <kchuplis@alltel.net> had some very interesting things >> to say about Re: Real Life Sucks, partly OT, Major Rant, [quoted text clipped - 33 lines] > I have rarely seen a man as crushed, as defeated, as submissive as > that driver. I would have loved to have seen that. :-)
 Signature Adrian (Owned by Snoopy & Bagheera) A house is not a home, without a cat.
Jo Firey - 20 Dec 2004 01:45 GMT > Karen Chuplis <kchuplis@alltel.net> had some very interesting things > to say about Re: Real Life Sucks, partly OT, Major Rant, [quoted text clipped - 8 lines] > cruised over to pet the horse [he was pretty tolerant]. Did chat a > little with the rider, too. I didn't realize they had mounted police in Sacramento. I always loved the ones in Washington, DC.
There is nothing quite like an officer on horseback when it comes to crowd control. And some of the horses they use in DC are huge.
Jo
Tanada - 20 Dec 2004 06:12 GMT > I didn't realize they had mounted police in Sacramento. I always loved the > ones in Washington, DC. > > There is nothing quite like an officer on horseback when it comes to crowd > control. And some of the horses they use in DC are huge. I suspect it's mandatory that the horses they use be large, I know the ones here in Fayetteville are. However they're usually brought out for public events, and we don't get to see them on a daily basis. They're not only huge, but every police horse I've patted (and I don't do horses) has been gentle and considerate of us mere hoomins.
Pam S.
John F. Eldredge - 20 Dec 2004 13:25 GMT >> I didn't realize they had mounted police in Sacramento. I always >> loved the ones in Washington, DC. [quoted text clipped - 9 lines] >(and I don't do >horses) has been gentle and considerate of us mere hoomins. Given that mounted police are commonly used in crowd control, meaning that there will be a lot of people that the horse doesn't know crowding in close to it, I would imagine that a calm disposition is one of the requirements for a horse to be used by the police.
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Adrian - 21 Dec 2004 13:28 GMT >>>> Lots of purrs for you, too, Karen, >>> [quoted text clipped - 5 lines] > This is true, but they are really sooooft and they are kind of cuddly > :) They certainly are beautiful creatures.
 Signature Adrian (Owned by Snoopy & Bagheera) A house is not a home, without a cat.
dirtylitterboxofferingstospammers - 19 Dec 2004 22:11 GMT >I wouldn't want a horse to sleep on my chest. ;-) Indeed. And if it was a horse's head, you'd know you were in trouble with the Mafia ;-)
Cheers, helen s
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Melissa Houle - 18 Dec 2004 06:22 GMT SNIP>
> Sorry about the rant, vent, and hissyfit, but I really want a lot of > sympathy on this one. > > Pam S. probably blowing up over nothing, but it feels like something to me. {{{{{{{{{{{{{{{{{{{{{{{{Pam}}}}}}}}}}}}}}}}}}}}}}}}}
Of COURSE it's something, Pam. Your DH is feeling lousy, and the medical Powers that Be make him jump through fiery hoops for not very much help. Then you hit a snag over money you were counting on to help make your Christmas more cheery, and have to jump through MORE hoops, instead. One at a time, these things would be aggravating enough. Coming one right after another counts as a stressful event. Having a loved one going through cancer is a big enough baseline worry to stress out anybody.
Melissa
jmcquown - 18 Dec 2004 14:16 GMT > SNIP> >> Sorry about the rant, vent, and hissyfit, but I really want a lot of [quoted text clipped - 15 lines] > > Melissa Exactly what she said, Pam! Vent away as needed. Purrs and chirps for you and Rob and litterbox offerings and birdie poop for the folks at Chase.
Jill
Marina - 18 Dec 2004 07:09 GMT > Sorry about the rant, vent, and hissyfit, but I really want a lot of > sympathy on this one. <waves of sympathy wafting over the Atlantic> I couldn't really follow the economical turns of events, but it sounds bad. Very sorry to hear about Rob's latest complications. Lots of purrs and hugs for the whole family coming over!
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Yoj - 18 Dec 2004 07:43 GMT > On Monday, Rob had to go see the VA doctors in Winston-Salem about his > VA disability claim. Right now his 100% disability is temporary, the VA [quoted text clipped - 96 lines] > > Pam S. probably blowing up over nothing, but it feels like something to me. ((((((((((((((Pam and Rob)))))))))))))))
Lots of sympathy and lots of purrs.
Joy
Takayuki - 18 Dec 2004 08:22 GMT Poor Rob, and poor you! Purrs for the nasty calcium deposits to go away, too.
O J - 18 Dec 2004 09:56 GMT Pam wrote:
>On Monday, Rob had to go see the VA doctors in Winston-Salem about his >VA disability claim. Right now his 100% disability is temporary, the VA >is in the process of determining if, and if so...how much, Rob is still >disabled. It's a PITA, but has to be done. ---------------------<snip>----------------------
Dealing with bureaucracy can be so frustrating. Hang in there -- sounds easy for me to say doesn't it <g>? Rant all you need to -- you have only friends here who wish you both the best and who will get their fur-kids to send the best purrs to you and Rob as well.
Hugs and Best Wishes, O J
dirtylitterboxofferingstospammers - 18 Dec 2004 10:50 GMT Many purrs for you and Rob to get through this awful time. And I do hope the twits at the financing places get a dose of something nasty, itchy, festering and weeping in and on their nether regions...
*hugs* helen s
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Debbie Wilson - 18 Dec 2004 11:57 GMT > Sorry about the rant, vent, and hissyfit, but I really want a lot of > sympathy on this one. You got it - where do these people come from? Not from the same definition of 'human' as I would use. Having been round the houses with big companies complaints systems recently, though for a much less important matter, there is very little more frustrating in the short term. Major purrs and sympathy that someone will get their arse in gear and help you out instead of sticking a foot out to trip you up.
Also major purrs for Rob, and for his claim.
((((((((Tanada))))))))
Deb,
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"He looked a fierce and quarrelsome cat, but claw he never would; He only bit the ones he loved, because they tasted good." S. Greenfield
Sherry - 18 Dec 2004 14:03 GMT Pam, ((((((hugs)))))))))) I'm so sorry. Purrs especially to Rob. I just have a feeling you guys are going to come out on top, though, one way or another. It's going to take more than a bureaucratic pencil-pushing paperwork Nazi mortgage company to get your family down. What you guys have together is beyond that. You'll still find a way to over come that and have a good, memorable holiday for your family. Best of luck to get it resolved quick though. BTW, your property taxes must be a lot higher in NC. I always heard Okla's was cheap compared to everyone else's. Ours are about $600 a year.
Sherry
Sherry
Tanada - 19 Dec 2004 00:12 GMT > Pam, ((((((hugs)))))))))) I'm so sorry. Purrs especially to Rob. > I just have a feeling you guys are going to come out on top, though, one way or [quoted text clipped - 5 lines] > a lot higher in NC. I always heard Okla's was cheap compared to everyone > else's. Ours are about $600 a year. I had one of those days when I started to really stress out, then all of a sudden I felt calm and content. Yeah, not having the presents and such sucks, but we have each other and food to feed us all, and that's what's important. Things will be really tight, and I'll have to grovel to all the utility companies, but we'll keep lights on and the water flowing. Things could be much better, but they could also be MUCH worse. At least Rob is here, the kids are home, and we're all together.
The owners are happy and quite thrilled to beat up the little x-mas tree that Rob's parents sent him back in 1996, and has been used when times were tough. This year, it is also making it possible to have a tree because the d-thing LIKES to chase the cats up whatever he can.
I wish our taxes were only $600/year. Our house was valued at $103,000, and our taxes are $1,077 this year. Almost double what you people have to shovel out. Cumberland county is one of the most expensive tax counties in the state. They always blame the military.
Pam S.
Sherry - 19 Dec 2004 06:02 GMT >I wish our taxes were only $600/year. Our house was valued at $103,000, >and our taxes are $1,077 this year. Almost double what you people have >to shovel out. Cumberland county is one of the most expensive tax >counties in the state. They always blame the military. > >Pam S. That's about the same as our house separate from the farmland. I really hate property taxes. I always drag in about April to pay them. About a week before our name would get published in the paper for delinquent taxes. :-) Could be worse, though. My friend on Long Island pays over $10,000 a year. We're not doing presents this year either. But we're having a huge dinner. It's actually taken much of the pressure off and I"m looking forward to it.
Sherry
Victor Martinez - 19 Dec 2004 14:35 GMT > I wish our taxes were only $600/year. Our house was valued at $103,000, > and our taxes are $1,077 this year. Almost double what you people have That's not expensive compared to Travis County, almost triple of what you indicate... :( We don't have income tax in Texas though, so property taxes is what they use to fund schools, the county and city governments, plus the community college.
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Kreisleriana - 18 Dec 2004 14:17 GMT > so that you can all SEND litter box offerings >and birdie poop to these creeps. Oh hon, I'd do it anyway. Banks suck.
>Sorry about the rant, vent, and hissyfit, but I really want a lot of >sympathy on this one. Big purrs and kneadings.
>Pam S. probably blowing up over nothing, but it feels like something to me. Theresa Stinky Pictures: http://community.webshots.com/album/125591586JWEFwh My Blog: http://www.humanitas.blogspot.com
Susan M - 18 Dec 2004 14:54 GMT Pam - Rob must feel terrible! What is the long-term way of dealing with the crystals? I hope that there is a way to help fix them rather than continue indefinitely feeling so terrible.
And as for your mortgage issue - is Wells Fargo definitely going to take it over? I hope that they are more reasonable than where you've pulled your mortgage and we'll send good thoughts that they'll get Chase the info that they need asap! I know that that's INFURIATING!!!!!!
Susan M Otis and Chester
> On Monday, Rob had to go see the VA doctors in Winston-Salem about his VA > disability claim. Right now his 100% disability is temporary, the VA is [quoted text clipped - 97 lines] > Pam S. probably blowing up over nothing, but it feels like something to > me. Tanada - 19 Dec 2004 00:18 GMT > Pam - Rob must feel terrible! What is the long-term way of dealing with the > crystals? I hope that there is a way to help fix them rather than continue [quoted text clipped - 4 lines] > mortgage and we'll send good thoughts that they'll get Chase the info that > they need asap! I know that that's INFURIATING!!!!!! They cannot get rid of the crystals without an operation, and then it would be one of those really iffy things. However, the treatment they have Rob on, a combination of valium and anti-nausea meds, plus the exercises they have him doing should make life a bit better for him. He's already feeling better, but still needs a lot of rest while staying still.
We got a confirmation letter from Chase Manhattan saying that the house is closed out and paid for, and another from Wells Fargo confirming our auto pay set-up. I get to talk to them on Monday.
Pam S.
polonca12000 - 18 Dec 2004 16:34 GMT I'm so very sorry to hear this. Lots and lots of purrs and best wishes for all the problems to be solved ASAP, and lots of hugs for your family,
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> On Monday, Rob had to go see the VA doctors in Winston-Salem about his > VA disability claim. Right now his 100% disability is temporary, the VA > is in the process of determining if, and if so...how much, Rob is still > disabled. It's a PITA, but has to be done. <snip
Bob M - 18 Dec 2004 16:37 GMT > On Monday, Rob had to go see the VA doctors in Winston-Salem about his > VA disability claim. Right now his 100% disability is temporary, the VA [quoted text clipped - 96 lines] > > Pam S. probably blowing up over nothing, but it feels like something to me. I am so sorry you are having to go through this. I have my own horror story about Chase but this isn't the right time. So you're not alone. Purrs and prayers to you and Rob that things improve. And please include me in any mass litter box mailings to Chase. I hate those bastards!
Bob
Nan - 18 Dec 2004 17:29 GMT >On Monday, Rob had to go see the VA doctors in Winston-Salem about his >VA disability claim. Right now his 100% disability is temporary, the VA [quoted text clipped - 96 lines] > >Pam S. probably blowing up over nothing, but it feels like something to me. Litter box offerings are being teleported to the Chase Manhatten office ASAP! Boomer D*g sent some large, smelly, mushy offerings to the home of the unfeeling so-called person that you talked to. He's hoping that the teleporter will deliver them on top of her head.
Hugs that you get all of this worked out.
Nan
Victor Martinez - 18 Dec 2004 17:45 GMT Lots of calming purrs for you Pam and lots of healing purrs for Rob.
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Bev - 18 Dec 2004 18:11 GMT > Lots of calming purrs for you Pam and lots of healing purrs for Rob. > [quoted text clipped - 3 lines] > Send your spam here: uce@ftc.gov > Email me here: pistorLITTER@BOXaustin.rr.com Love and purrs from New Zealand, Pam. You have every right to rant. People doing this to you make me sick to the stomach. A pox on them. I hope Rob feels better soon.
Hugs,
Bev
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Christine Burel - 19 Dec 2004 20:50 GMT Somehow I missed seeing the original post (???) but in any case, Pam, major hugs and purrs of support for you and your lovely family. I'm keeping you all in my heart and purrayers. Christine and family, furred and bare
Yowie - 18 Dec 2004 20:43 GMT <snip evil tale of beuracracy gone mad>
> Pam S. probably blowing up over nothing, but it feels like something to me. Hey, you aren't the only one who would consider $1500 a definate *something* to get mad about.
Many purrs that the season for Miracles brings one to you, and that the wheels of these to beuracracies can get through the red tape and other BS and have that money in your account by Yule.
Yowie
CatNipped - 18 Dec 2004 21:56 GMT <snip *very* frustrating story of hateful Simon Legree mortgage company>
Pam, I have Chase Manhattan too and they *truly* suck. We always pay 2 months in advance and pay extra each month, checking the box that *clearly* says "Put overage in escrow" to make sure we have enough to cover taxes and insurance (which are both sky high where we live).
Well we found out when they sent our yearly statement that they have been applying the overage to the interest charged (think pi$$ing in the wind!!??). We've been trying to get that straightened out and they simply can't get it through their gnarly little heads that they screwed up and need to fix this - we've just been ignored.
We're sending healing purrs for Rob and hope those nasty crystals get flushed out of his systems soonest - it sucks to be constantly nauseated!
Hugs,
CatNipped
Howard Berkowitz - 19 Dec 2004 04:08 GMT I had enormous problems with an escrow refund from Chase, and broke it loose by not playing games with Mortgage Customer Service. I approached them on two fronts--unfortunately, I don't think I still have the names and numbers.
I called Chase corporate in New York, asked for media relations, said "yes, yes" when asked if I were a member of the media -- they didn't say what kind -- and explained to the PR person that it was in our mutual interest that a situation get resolved before I had to go to local and national consumer reporters, as well as Federal regulatory agencies. They agreed that I had a point, and got me to someone in their Executive Problem Resolution Center, who was better but not great.
Again I called corporate, and asked for the internal audit department. This is my nuclear weapon when dealing with banks. Internal Audit is something like Rodney Dangerfield is they don't get respect and are delighted when some one calls them, but are unlike Rodney Dangerfield in that they are feared. The key is to explain to them that there is a record tracking problem that could represent an inability to audit. They got me to the head auditor for mortgage services, who, in turn, called the head of operations and got things solved quickly. The auditors were actually quite appreciative, and spoke of regretting when customers did "free labor" for them. They explained that free labor was when a customer was rational enough to help them see a problem that they should have known about and fixed.
Tanada - 19 Dec 2004 05:24 GMT > Again I called corporate, and asked for the internal audit department. > This is my nuclear weapon when dealing with banks. Internal Audit is [quoted text clipped - 8 lines] > customer was rational enough to help them see a problem that they should > have known about and fixed. Ok Howard, think now... How did you get the number of Chase Corporate? I read this and thought about calling the customer service number and asking for the number for the Internal Audit Department. Do you think it would work?
Pam S. giggling
Howard Berkowitz - 19 Dec 2004 19:38 GMT > > Again I called corporate, and asked for the internal audit department. > > This is my nuclear weapon when dealing with banks. Internal Audit is [quoted text clipped - 19 lines] > > Pam S. giggling No, and this is why I wish I hadn't lost the file--I may be able to find some of the hard copies. While I have studied other martial arts, I probably am best at what I call bureaucratic judo, with many tricks to find one's way to the people that actually have authority.
Many large banks are headquartered in Manhattan. The first thing to try is calling 212-555-1212 and asking for the corporate number for the bank. They may not have one listed. If you do get there, and it's rarely toll-free, you may need to struggle to get an operator as they keep flipping you into various compartments. A good idea, whether they give it to you as an option in their menu, is to keep pressing 0.
To find a number for media relations, go to their webpage and hunt down news releases, and display a few. There's often a media contact with phone number at the bottom.
Another approach, which was difficult with Chase as they have dozens of subsidiary corporations, is go to www.sec.gov and start searching for their required government financial reports. Some, especially the 10-K, are apt to have a contact number for their legal department. Once you get there, you can usually get referred to executive.
If their annual report is online, it will have the report of their external auditors. Another technique is then to call them and ask which office has the managing partner for the bank. Call there, ask for someone in the group servicing the bank, and say you are sorry to disturb them, but you'd appreciate a number for the internal auditors -- you may have found a simple problem that needs to be fixed there. Once in a while, you will get an external auditor that wants to know more, and if they get involved, it's like having God call.
While I've never had to do it, you could also try their regulatory agencies to get a contact. Even though Chase Mortgage is a separate corporation from banking, a call to the FDIC to find their regulatory counsel would be another way to get into the corporate structure.
Tanada - 19 Dec 2004 23:29 GMT > No, and this is why I wish I hadn't lost the file--I may be able to find > some of the hard copies. While I have studied other martial arts, I > probably am best at what I call bureaucratic judo, with many tricks to > find one's way to the people that actually have authority. I printed this one off so that I can use it as a starting point tomorrow morning. I am at the point where I don't particularly care about the presents, but the water company is calling and I really don't like being behind on the bills.
Pam S. grateful
Adrian - 21 Dec 2004 11:49 GMT >> No, and this is why I wish I hadn't lost the file--I may be able to >> find some of the hard copies. While I have studied other martial [quoted text clipped - 7 lines] > > Pam S. grateful I hope you get things sorted soon. I think Howard should be nominated the Oracle of the group. ;-)
 Signature Adrian (Owned by Snoopy & Bagheera) A house is not a home, without a cat.
Adrian - 19 Dec 2004 12:15 GMT <snip real life> If only it were that easy.
>Sorry about the rant, vent, and hissyfit, but I really want a lot of >sympathy on this one.
> Pam S. probably blowing up over nothing, but it feels like something > to me. {{{{{{{{{{{{{{{{{{{{{{{{Pam}}}}}}}}}}}}}}}}}}}}}}}}} I hope you feel better after your rant. Purrs that you Rob & Mandy have a good xmas.
 Signature Adrian (Owned by Snoopy & Bagheera) A house is not a home, without a cat.
Ginger-lyn Summer - 19 Dec 2004 19:48 GMT {{{{Pam and Rob}}}}
Purrs to you that things get better physically and get straightened out financially. I really wish the best for the both of you.
Ginger-lyn
SUQKRT - 21 Dec 2004 18:05 GMT >Sorry about the rant, vent, and hissyfit, but I really want a lot of >sympathy on this one. > >Pam S. probably blowing up over nothing, but it feels like something to >me. Rant on, you have every right. Purrs from Mass. coming down there. Suz Macmoosette =^..^= =^..^= =^..^= =^..^= =^..^= =^..^=
"People that hate cats will come back as mice in their next life." --Faith Resnick
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