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Cat Forum / Cat Anecdotes / November 2004OT: rant, rant, rant...
Okay, sorry it's OT, but I am in need of a minor rant... Over here in Old Blighty, we have this thing called the Telephone Preference Service. It's a system where the public and businesses can register their phone numbers to indicate they do not wish to receive unsolicited calls. Works wonders for stopping the calls from double glazing sales :-) So as well as being ex-directory, the TPS registration has meant virtually all unsolicited calls have gone. *Bliss* BUT In the last month, I am totally p*ss*d off. The number of companies from across the pond making unsolicited phone calls. AAAGGHHH!! Like I'm going to buy anything from any company making an unsolicited call, let alone one thousands of miles away... So far I have retained a polite tone saying, "You do realise you are breaking UK law by ringing this number with an unsolicited phone call, don't you?" Just had another one this afternoon and I am rapidly getting to the point where I am about to become less than polite and stop retaining the British stiff-upper-lip ;-) Rant over, normal service now being resumed :-) Cheers, helen s --This is an invalid email address to avoid spam-- to get correct one remove fame & fortune h*$el*$$e*nd**$o$ts**i*$*$m*m$o*n*s@$*a$o*l.c**$om$ --Due to financial crisis the light at the end of the tunnel is switched off-- > Okay, sorry it's OT, but I am in need of a minor rant... > [quoted text clipped - 21 lines] > > Cheers, helen s We have a similar law and service, the National Do Not Call Registry (there are also similar registries in most U.S. states). You don't have to lose your stiff upper lip; just say, "Put me on your DO NOT CALL list". If it's a company in the USA they (technically) have to comply. It's very odd you'd be getting long distance calls for unsolicited services from, as you say, thousands of miles away. I've never had anyone in the UK try to do telephone solicitations even though I have purchased an item from a UK web site. Hmmmm. I wonder if the automatic dialers so many telemarketing firms use have been now programmed to dial any number, including country codes outside of the USA? Jill >> Okay, sorry it's OT, but I am in need of a minor rant... >> [quoted text clipped - 37 lines] > > Jill 90% of it is done by computer - so if the computer list that this company bought has an international dailing code # in it, it just dials away. Poor sap doing the selling may not even know that they are making overseas calls until it's too late. In the words of Nelson Munts "Ha Ha" to them LOL --? The ONE and ONLY lefthanded-pathetic-paranoid-psychotic-sarcastic-wiseass-ditzy former-blonde in Bloomington! (And proud of it, too)? email me at nalee1964 (at) insightbb (dot) com http://community.webshots.com/user/mgcmdjeep > Okay, sorry it's OT, but I am in need of a minor rant... > [quoted text clipped - 28 lines] > --Due to financial crisis the light at the end of the tunnel is > switched off-- Over here, on the other side of the pond, we have the Do Not Call registry, but it does not apply to charities & companies you do business with. The state I live in had their own before the National list started. I am registered on both (both land line & cell phones, and I made sure my mother & MIL were both on it as well)), and there is a web site where you can fill in an online form for complaints agains a company, in which case they get fined, sometimes in the tens of thousands of dollars, for each offense. Is there such a thing for you over there? Maybe you should start collecting their information, and turn it over to the authorities???? --? The ONE and ONLY lefthanded-pathetic-paranoid-psychotic-sarcastic-wiseass-ditzy former-blonde in Bloomington! (And proud of it, too)? email me at nalee1964 (at) insightbb (dot) com http://community.webshots.com/user/mgcmdjeep >Over here, on the other side of the pond, we have the Do Not Call registry, >but it does not apply to charities & companies you do business with. The [quoted text clipped - 5 lines] >there such a thing for you over there? Maybe you should start collecting >their information, and turn it over to the authorities???? Your Do Not Call seems to be the equivalent to our Telephone Preference Service & ex-directory numbers. Over here the "do not call" can apply to both private and business numbers. I shall be making complaints! Cheers, helen s --This is an invalid email address to avoid spam-- to get correct one remove fame & fortune h*$el*$$e*nd**$o$ts**i*$*$m*m$o*n*s@$*a$o*l.c**$om$ --Due to financial crisis the light at the end of the tunnel is switched off-- >Okay, sorry it's OT, but I am in need of a minor rant... > [quoted text clipped - 17 lines] > >Rant over, normal service now being resumed :-) Tell them you are thinking about and going to get some article you have read on the subject. Leave the phone, go and watch TV [or read RPCA] and they will pay transatlantic charges till they get bored.  SignatureDavid Stevenson Storypage: http://blakjak.com/sty_menu.htm Liverpool, England, UK <cat2@blakjak.com> Emails welcome Nanki Poo: SI O+W B 11 Y L+ W++ C+ I T+ A- E H++ V- F Q P+ B+ PA+ PL SC Minke: SI W+Cp B 2 Y L W+ C++ I T A- E H++ V++ F- Q- P B PA+ PL+ SC- I don't blame you for ranting, Helen! That is an invasion of privacy. We have the same sort of thing here - it's called the "Do not call list". There are a lot of exceptions, though - charities, political parties and people you have done business with in the past six months can ignore the list. I haven't gotten any overseas calls, though. That's a new thing. It doesn't seem to me that it would be worth the expense, but I guess there are ways you can make free calls using computers, so that's probably what they're doing. I wish I had a suggestion for you, but all I can offer is sympathy. -- Joy Things turn out best for the people who make the best out of the way things turn out. -- John Wooden > Okay, sorry it's OT, but I am in need of a minor rant... > [quoted text clipped - 25 lines] > > --Due to financial crisis the light at the end of the tunnel is switched off-- >I don't blame you for ranting, Helen! That is an invasion of privacy. >We have the same sort of thing here - it's called the "Do not call [quoted text clipped - 5 lines] >computers, so that's probably what they're doing. I wish I had a >suggestion for you, but all I can offer is sympathy. If these are American companies calling, maybe asking to be removed from their calling list will keep them from calling back. The law in the US (in Illinois anyway) is that if they call and you tell the caller to remove you from their list, they have to do it right away. Jeanne Hedge, as directed by Natasha ============ http://www.jhedge.com > >I don't blame you for ranting, Helen! That is an invasion of privacy. > >We have the same sort of thing here - it's called the "Do not call [quoted text clipped - 12 lines] > > Jeanne Hedge, as directed by Natasha Yes, I can do that with businesses, and thank goodness there shouldn't be any more political calls for a while, but charities and non-profit organizations are exempt. They can call whoever and whenever they want - and there are a lot of them! Joy > Yes, I can do that with businesses, and thank goodness there shouldn't > be any more political calls for a while, but charities and non-profit > organizations are exempt. They can call whoever and whenever they > want - and there are a lot of them! Generally its charities that phone our place too - just at the critical Arsenic Hour of Greatest Chaos (6-7pm). I know usually its some poor person in a call centre who is getting paid minimum wage to have a bunch of profanities yelled at them, and that they are just following a script, but I hate hate HATE it when their script says to say something like "so its *OK* with you that there are starving people in Africa / animals suffering from neglect / kids going blind because of the lack of research etc etc" when you've said "no" to giving money to them. No, its not OK with me at all, but I only have so much money to go around, and my *first* priorities have to be looking after my own family. I give $60 to charities every month, enter every single ticket going at work, purchase all the little charity doo-dads at the Cafeteria, over-indulge on the charity chocolates, sponsor all the kids in the street for their walk-athons or read-athons or whatever and help people out when I can, and I don't even *count* what I throw into the offering tray at church when I go. How dare they imply that I don't care or don't give generously to the community at large. However, I hold my wrath, because I know the person on the other end of the line didn't write the script, and are just some poor call centre flunky doing a miserable job for a pittance. Nor do I "punish" the charities that do do that sort of thing, because even though I find it abhorrent, if I do withold my donations, its the people in need who suffer, not the git that wrote the script or the one who endorsed it for use. I just wish said charities would change the script to "well, thankyou anyway and sorry for bothering you", like some of th emore enlightened ones already have. And while I'm ranting :-) I get calls from that go "Hi, can I speak to Mrs Chapman please?" "This is She." "Hello Mrs Chapman, this is XXX on behalf of Telstra [my telephone company] making sure you have the best phone plan with you. Now, before I start I need your birth date for security reasons". They often get confused when I tell them that if they are actually calling from Telstra they'd already have my birthdate, otherwise it could be any old person calling, and I'm certainly not going to give my birth date out to anyone on the phone who just happens to *claim* that they are from Telstra. "Ah," they say, "But I need it to confirm that you are actually Mrs Chapman", to which I reply "Well, you rang Mrs Chapman's phone number, you asked for Mrs Chapman and I said I was that person, that ought to do. Now what I need is for *you* to show *me* I am dealing with a Telstra representative rather than some kid trying to scam my birthdate out of me. How about you tell me something only Telstra and I should know". "I can't access your private information without your birthdate." "Well, I'm not going to give you my birthdate unless youcan convince me you are a Telstra representative, so I guess we are both stuck" Poor call centre people, I try hard not to be rude, but they often can't understand why I'm not giving them the information they want without confirmation that they are who they say they are, and get stroppy - not the way to do business, especially if they *are* genuine Telstra representatives. I'm not *trying* to be difficult with them, but I wish they could see that really, they could be anyone, and giving out my birthdate which they admit will give them access to my Telstra account is not a Good Idea unless I'm sure they are who they say there are. Some see it from my point of view, but many of them - probably because its such a brain dead job and they've switched their thinking faculties off and not because they are actually that stupid - just don't get it. These days when they call I say "You'll ask for my birthdate, which I'll refuse to give, and we'll then both be wasting our time. Do you wish to continue?". Its quicker that way. Yowie > These days when they call I say "You'll ask for my birthdate, which I'll > refuse to give, and we'll then both be wasting our time. Do you wish to > continue?". Its quicker that way. > > Yowie Yes, I believe in cutting these calls as short as possible too. When they want to sell me something, ask for a donation, or switch my phone service, I politely wait for the first break in their spiel. Then I say, "No, thank you" or "I'm not interested". Then I gently hang up the phone before they can respond. Joy > Yes, I believe in cutting these calls as short as possible too. When > they want to sell me something, ask for a donation, or switch my phone > service, I politely wait for the first break in their spiel. Then I > say, "No, thank you" or "I'm not interested". Then I gently hang up the > phone before they can respond. I've got a variation: if I don't recognize the voice immediately, I say, politely, may I ask who's speaking? And I do this even if he's asking about my health and well-being. As soon as I hear enough to realize it's a telemarketer, I say, interrupting and speaking over him if necessary 'Sorry, I'm not interested', and I hang up. I think, under the circumstances, even my parents who tried to teach me good manners would excuse me. The whole procedure takes a couple of seconds, max. And if it's inconvenient - I'm in the bathroom or whatever - I simply let the Message Manager deal with it. I never give money to or buy anything from someone who gives me an unsolicited phone call. There's lots of other worthwhile charities and businessses. SignatureCheryl Cheryl Perkins <cperkins@mun.ca> had some very interesting things to say about Re: rant, rant, rant...: >I've got a variation: if I don't recognize the voice immediately, I say, >politely, may I ask who's speaking? And I do this even if he's asking [quoted text clipped - 5 lines] >inconvenient - I'm in the bathroom or whatever - I simply let the Message >Manager deal with it. It's usually a dead giveaway when someone hideously mangles my name or asks for "Robert" [DH goes by Bob]. My mother has no problem with hanging up on callers she deems rude, such as telemarketers [DH and I call them telespammers], and neither do I. :-) >I never give money to or buy anything from someone who gives me an >unsolicited phone call. There's lots of other worthwhile charities and >businessses. A lot of companies have lost any hope of ever seeing my business because they spammed me by phone or e-mail. Signature"The universe is quite robust in design and appears to be doing just fine on its own, incompetent support staff notwithstanding. :-)" - the Dennis formerly known as (evil), MCFL Joy wrote: ---------------------<snip>---------------------- >When >they want to sell me something, ask for a donation, or switch my phone >service, I politely wait for the first break in their spiel. Then I >say, "No, thank you" or "I'm not interested". Then I gently hang up the >phone before they can respond. I used to do that, now I just hang up. On the subject of phone scams, I don't know if this has happened to you yet, but we got a message requesting a reply to a number in The Bahamas. Had we returned the call, we would have been charged a 'special connection fee' of $25 to $40 dollars. Regards and Purrs, O J > > These days when they call I say "You'll ask for my birthdate, which > I'll [quoted text clipped - 9 lines] > say, "No, thank you" or "I'm not interested". Then I gently hang up the > phone before they can respond. Even before the Do Not Call list in the US, I long ago lost all patience, tolerance, or desire for courtesy for telemarketers. While I am on the Do Not Call list, I still get cold calls because I work from home, and, until I tracked it down, Dun & Bradstreet listed my phone number. Apparently, if a telemarketer thinks they are calling a business, they are under no requirement to check the Do Not Call list. This is actually, though, something I intend to check through some of my contacts in communications law. On occasion, I might find it amusing to play with little minds. On one pre-do-not-call-list solicitation, I was informed that they had become aware that my neighbors' basements were leaking. Me: "How wonderful!" TM: "What? I said their basements leaked." Me: "But we are ampbibians here! Ribbit? Ribbit?" Charities get different responses, especially if they start not with a businesslike introduction but some emotional appeal. "How are you, Mr. Berkowitz" still occurs early, and I find "Constipated. And you?" tends to disrupt the script. One especially annoying "charitable" call type are fundraisers for police benefit organizations, of which the professional fundraiser gets almost all the revenue. As they start telling me about how the Virginia Sheriffs want me to wear my seatbelt, I variously have: --said that I knew, and gone into extremely graphic descriptions of injuries in car accidents, with and without seat belts. --pointed out that not wearing a seat belt is a minor violation in Virginia, and refuse to answer questions without an attorney --suggested that police receiving funds other than from tax revenues is an invitation to the slippery slope of corruption. <snip> >These days when they call I say "You'll ask for my birthdate, which I'll >refuse to give, and we'll then both be wasting our time. Do you wish to >continue?". Its quicker that way. You have more patience than I do ;-) Usually I cut them off as soon as possible and tell them I'm not interested. Ocassionally, I get a call from some one who talks so fast it's hard to cut in and tell them I'm not interested, or who, when told I'm not interested they go on with "Yes, but...". when I get those I've been known to just lay the phone down and let them talk while I go about my business. SignatureSteve Touchstone, faithful servant of Sammy, Little Bit and Rocky (RB) stouchst@JUNKsirinet.net [remove Junk for email] Home Page: http://www.sirinet.net/~stouchst/index.html Cat Pix: http://www.sirinet.net/~stouchst/animals.html > <snip> > >These days when they call I say "You'll ask for my birthdate, which I'll [quoted text clipped - 7 lines] > "Yes, but...". when I get those I've been known to just lay the phone > down and let them talk while I go about my business. I can't be rude to telemarketers. I know too many people who have worked those jobs, and know just how crappy and demoralising it is to have everyone hate you. They often get paid (either in full or in part) as a percentage of how much money they can raise. I hate that tactic, it seems disgusting to me, but if your only way of surviving through University is to work crappy hours at a call centre trying your hardest to make the difference between another night of two minute noodles and actually eating a real meal, well, then you start to see why I hate the companies that use these poor people and horrid tactics, but can't blame the people who have to support themselves that way. They are as much the victims of the unethical companies or charities as the hapless person at the other end of the phone - which is why I cannot be rude unless they get rude at me first. Yowie > themselves that way. They are as much the victims of the unethical companies > or charities as the hapless person at the other end of the phone - which is > why I cannot be rude unless they get rude at me first. I agree with you, but I will use limited rudeness, as I mentioned before. And at least, they get to move on to someone else quickly without getting cursed at or insulted. And *someone* must buy or donate based on telemarketing, or the companies wouldn't do it. I figure I get the caller off my back ASAP and give them more chances to reach someone who wants to talk to them. SignatureCheryl >> themselves that way. They are as much the victims of the unethical >> companies or charities as the hapless person at the other end of the [quoted text clipped - 8 lines] > companies wouldn't do it. I figure I get the caller off my back ASAP > and give them more chances to reach someone who wants to talk to them. I find it amazing what people will respond to. I recently read about a spammer who sent millions of emails. He got a response from 1 in 30,000 but that netted him about $750,000 per month. No wonder ther's so much spam about. SignatureAdrian (Owned by Snoopy & Bagheera) A house is not a home, without a cat. > > <snip> > > >These days when they call I say "You'll ask for my birthdate, which [quoted text clipped - 28 lines] > is > why I cannot be rude unless they get rude at me first. Respectfully, I can't accept that argument, "I'm just doing my job." Indeed, if I don't get an immediate hangup, I will, at times, go to my equivalent of aversion therapy, trying to make the experience so unpleasant for the telemarketer that, if that becomes a pattern, they will quit. If enough people make life difficult for telemarketers, eventually the advertisers will give up when they can't economically staff the johs. > You have more patience than I do ;-) Usually I cut them off as soon as > possible and tell them I'm not interested. Ocassionally, I get a call > from some one who talks so fast it's hard to cut in and tell them I'm > not interested, or who, when told I'm not interested they go on with > "Yes, but...". when I get those I've been known to just lay the phone > down and let them talk while I go about my business. If I can't break it, I'll speak over them and hang up right away. That saves time because I don't have to go back and hang up the phone when it starts making that annoying beeping noise. I never, never get into conversations with telemarketers. I try not to be extremely rude to them, because they are often people in economically-depressed areas (like here!) trying to make an honest living. But I don't talk to them, aside from 'Sorry, not interested" and I'll say that and hang up while they are still talking if they don't let me get a word in edgewise. SignatureCheryl > <snip> > >These days when they call I say "You'll ask for my birthdate, which I'll [quoted text clipped - 7 lines] > "Yes, but...". when I get those I've been known to just lay the phone > down and let them talk while I go about my business. If I get one like that, I occasionally tell them they need to speak to my financial manager, Rhonda, and put them on the speakerphone. As long as somebody says her name periodically, Rhonda will respond with "eee" or "eeep" such that at first, it might be a conversational human noise rather than a curious cat. > Okay, sorry it's OT, but I am in need of a minor rant... > [quoted text clipped - 27 lines] > > Cheers, helen s I'm on the UK telephone preference service (and the mail one too) I've never got calls from abroad, just the odd one from here that go away quickly when I point out that not only is my telephone number ex-directory, but I'm on the phone preference service too. I ask them to delete me from their lists, they always say they will. The mail preference service works well. I hardly ever get junk mail. Maybe once or twice a year. If there are mail-back envelopes in these, I always mail them back, empty. That'll teach' em ;-) Tweed I have a rant too, I'll send it in another post. >I'm on the UK telephone preference service (and the mail one too) >I've never got calls from abroad, just the odd one from here that go away [quoted text clipped - 6 lines] > >Tweed You hardly ever get junk mail?? That's all I get! My box is crammed and 90% of it goes in the trash. I am sick of it. I give regularly to a few charities, but now I get solicitation from dozens of charities. I wish I knew which one of them "sold" my name/address to all the rest of them. I get dozens of credit card offers every week. I've asked the postmaster if there's a way to stop it, but as I understand it, there's really not. It would filter out also the correspondence from the charities I *do* welcome, and I want to keep getting those. Sherry >You hardly ever get junk mail?? That's all I get! My box is crammed and 90% >of >it goes in the trash. I am sick of it. As with Tweed, as well as being on the Telephone Preference Service I'm with the mail & fax preference services. As a result, I hardly ever get junk mail and junk faxes have all but disappeared. It's *wonderful*. Cheers, helen s --This is an invalid email address to avoid spam-- to get correct one remove fame & fortune h*$el*$$e*nd**$o$ts**i*$*$m*m$o*n*s@$*a$o*l.c**$om$ --Due to financial crisis the light at the end of the tunnel is switched off-- >>You hardly ever get junk mail?? That's all I get! My box is crammed and 90% >>of [quoted text clipped - 3 lines] >the mail & fax preference services. As a result, I hardly ever get junk mail >and junk faxes have all but disappeared. It's *wonderful*. I have *never* had a junk fax! SignatureDavid Stevenson Storypage: http://blakjak.com/sty_menu.htm Liverpool, England, UK <cat2@blakjak.com> Emails welcome Nanki Poo: SI O+W B 11 Y L+ W++ C+ I T+ A- E H++ V- F Q P+ B+ PA+ PL SC Minke: SI W+Cp B 2 Y L W+ C++ I T A- E H++ V++ F- Q- P B PA+ PL+ SC- > I have *never* had a junk fax! I could send you one if you really feel left out ;-) Cheers, helen s --This is an invalid email address to avoid spam-- to get correct one remove fame & fortune h*$el*$$e*nd**$o$ts**i*$*$m*m$o*n*s@$*a$o*l.c**$om$ --Due to financial crisis the light at the end of the tunnel is switched off-- >> I have *never* had a junk fax! > >I could send you one if you really feel left out ;-) Actually that would be good: it is so long since I received any Fax that I wonder whether it still works. There you are, my Xmas wish: Xmas faxes from RPCA members to +44 870 055 7697 0870 055 7697 from the UK! SignatureDavid Stevenson Storypage: http://blakjak.com/sty_menu.htm Liverpool, England, UK <cat2@blakjak.com> Emails welcome Nanki Poo: SI O+W B 11 Y L+ W++ C+ I T+ A- E H++ V- F Q P+ B+ PA+ PL SC Minke: SI W+Cp B 2 Y L W+ C++ I T A- E H++ V++ F- Q- P B PA+ PL+ SC- > Actually that would be good: it is so long since I received any Fax > that I wonder whether it still works. [quoted text clipped - 4 lines] > > 0870 055 7697 from the UK! LMAO! Are you sure that the cats aren't using it on the QT to send their own junk faxes? ;o) -- > >>You hardly ever get junk mail?? That's all I get! My box is crammed and > >>90% [quoted text clipped - 8 lines] > > I have *never* had a junk fax! I have an enormous volume, such that I send directly from the computer and, even though I have a separate fax line, leave the machine off unless I'm expecting a fax. There is pending legislation to change the law on business fax such that some sort of business relationship and permission must be documented before faxing. Nevertheless, the bulk of the junk is mortgage refinancing, vacation, and home improvement material. >As with Tweed, as well as being on the Telephone Preference Service I'm with >the mail & fax preference services. As a result, I hardly ever get junk mail >and junk faxes have all but disappeared. It's *wonderful*. > >Cheers, helen s They told me at the post office that when the "Do Not Call" registry got in place, and the telemarketers couldn't call anymore, we would start getting even more junk mail. I think that's true. I get my mail at the post office, they have a huge trash can by the counter, it's always full from people tossing that stuff. It's a waste! It's not only a waste of paper/trees,but it's greatly taxing on the post office employees too, to sort and carry all that crap. Sherry > >I'm on the UK telephone preference service (and the mail one too) > >I've never got calls from abroad, just the odd one from here that go [quoted text clipped - 26 lines] > getting > those. In the US, you can cut some of it down by contacting the Direct Mail Association (or is it Direct Marketing) and fill out their "Mail Preference". This needs to be updated periodically. > > Okay, sorry it's OT, but I am in need of a minor rant... > > [quoted text clipped - 40 lines] > > I have a rant too, I'll send it in another post. I started to put little useless items back into the envelopes and mail it to them. They have to pay the postage. Just yesterday I put in 2 twist ties from garbage bags, a rubber band and some sprinkles of used coffe grounds. The worse is Verizon. I already have their DSL service and the idiots call 3 times a week wanting me to subscribe to DSL. Not only that I get an ad in the mail at least once a week from them for the same thing. Idiots. Bob > > > Okay, sorry it's OT, but I am in need of a minor rant... > > > [quoted text clipped - 48 lines] > only that I get an ad in the mail at least once a week from them for the > same thing. Idiots. Wonder what would happen if you got enthusiastic and agreed to sign up with their DSL knowing you already have it? Yowie > Wonder what would happen if you got enthusiastic and agreed to sign up > with > their DSL knowing you already have it? They will send out a new modem almost instantly. I had accepted an offer, but found out almost immediately -- within a few minutes -- that the service was technically incompatible with my needs. Telling them to cancel, within a legal repudiation period, made no difference. Verizon voice customer service had improved significantly, but the DSL push is getting me to the point of changing carriers. I tend to open the call by saying "This is Howard Berkowitz and I do not want your DSL." They may start trying to find out why I don't want it, and try to get me to talk to "technical support". I suggest to them that technical support should buy my books on networking, and perhaps they will learn why their service is inappropriate for me. I do offer a consulting rate to educate customer service. |
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