I was more fortunate than you, Jo, as I was able to take my business
elsewhere two years ago when I was buying a truck.  I knew what I
wanted, which at the time was either a Colorado or Canyon which are
basically the same truck but the Canyon is a GMC model and Colorado
the Chevrolet model.  I was at the Chevrolet dealer looking at the
truck I wanted and dealing with someone who was treating me fairly
until the next day when I brought my husband with me to look at it.
Suddenly I no longer existed to the point that the salesman called my
husband two days later to ask if we had decided yet to buy the truck.
It was my truck, my trade-in, my (inherited) money.  DH told him that
we hadn't decided quite yet.  A month later the salesman called DH
again and asked if we'd decided. At that time DH explained that yes, I
had decided to take my business to someone who would deal with me and
not my husband and that while there I not only bought my GMC Canyon I
also bought him a Pontiac GTO. I would have loved to have seen the
expression on the salesman's face when he heard that one :)

Good luck with the repairs,
Julie

Many years ago due to my first marriage.  I learned to always video tape,
audio tape and have a witness; a lawyer, when we do any type of contract or
business deals.  This help out a lot when my now ex tried to say she did not
know what she signed.  We played the video tape of her being explained the
prenup and her saying I understand.  Got her a@@ that way. :^)

Something similar happened to me this year when I went to buy my new truck.
A ford dealership called Greenway ford in Orlando.  I was dealing with a
woman salesperson.  I wanted a certain things  for certain  reasons.  I
wanted non power windows or door locks.  Many years ago I got trapped in a
car due to those never again.  She keep steering me towards the "boy toys"
the trucks with all the bells and whistles.  I said I want this as the base
the rest we will see.   She went as far as telling me that they did not have
what I wanted in stock while their website said they had 25.  I had also
called and confirmed the 25 were on site.   I said I would think about it.
I called another dealer called Sunstate the guy said don't worry what we
have on the website come down and we will talk.  I walked in and he said
what are you looking for.  I told him he walked out brought me to the 7
vehicles.  He told me this is exactly what you want.  Here are the same
thing with other stuff on them.  He told me if you go this way it will cost
this  but if you go this way  you qualify for this extra rebate.  I went
with the way with the extra money back  and I put it towards the warranty
and maintenance plan.  I got a few bells and whistles extra such as rhino
bed lining, a tool box, MP3 player 6 cd changer.
Well the lady called me while I was sitting in the office.  I told the sales
guy who it was and he showed me a picture and ask if it was her.  I said yes
he asked for the phone and said hi Honey I wanted to say thank you for
breaking up with me so I don't feel bad for taking your commission.  the
whole sales room was laughing so hard.  It was his ex girlfriend who had
broke up with him the week before.  The guy threw in the zylon wax inside
and out for the heck of it.   Karma is a b@tch