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Cat Forum / Cat Anecdotes / May 2006No resolution in re utility bill (OT)
I got a visit from the head of the city utilities department today. No one can account for the excessive readings on my electric and water bills. I'm wondering where to turn next for help in investigating this matter. To the state government their has to a commission that controls them >I got a visit from the head of the city utilities department today. No one >can account for the excessive readings on my electric and water bills. I'm >wondering where to turn next for help in investigating this matter. > To the state government their has to a commission that controls them > >I got a visit from the head of the city utilities department today. No one > >can account for the excessive readings on my electric and water bills. I'm > >wondering where to turn next for help in investigating this matter. Like the Corporation Commission maybe? I had an exhorbitant phone bill once, and got no help from the phone company. The folks at the Corporation Commission resolved the matter, and were *very* helpful. Sherry >> To the state government their has to a commission that controls them >>> I got a visit from the head of the city utilities department today. No one [quoted text clipped - 5 lines] > Corporation Commission resolved the matter, and were *very* helpful. > Sherry Yes. Here we have the Public Service Commission. There must be something like that. Companies usually hop if you call them. > I got a visit from the head of the city utilities department today. No one > can account for the excessive readings on my electric and water bills. I'm > wondering where to turn next for help in investigating this matter. Do they agree that it is excessive though? They *must* realize that. They see everyone's bills--they should know that your bill is probably higher than a family that uses a lot more electrical appliances more often than you do. Did they have any suggestions about what to do now? Like getting an electrician to inspect the wiring or something. Would that help? Sherry > Do they agree that it is excessive though? They *must* realize that. > They see everyone's bills--they should know that your bill is probably > higher than a family that uses a lot more electrical appliances more > often than you do. > Did they have any suggestions about what to do now? Like getting an > electrician to inspect the wiring or something. Would that help? Their only suggestion was to write down the readings every day and watch for a "spike". I'll do that, but I doubt there will be any significant differences from day to day. Pat I am going to give you a link to a gentleman located here in Florida. He resolves issues. He has helped out people before in other states here is his column in the Orlando newspaper write him maybe he can help http://www.orlandosentinel.com/features/lifestyle/columnists/orl-dawson,0,110322 6.columnist?coll=orl-lifestyle-col http://tinyurl.com/k6lml gdawson@orlandosentinel.com >> Do they agree that it is excessive though? They *must* realize that. >> They see everyone's bills--they should know that your bill is probably [quoted text clipped - 6 lines] > for a "spike". I'll do that, but I doubt there will be any significant > differences from day to day. >I got a visit from the head of the city utilities department today. No one >can account for the excessive readings on my electric and water bills. I'm >wondering where to turn next for help in investigating this matter. Perhaps records of your previous electricity use from your old place? That owuld help prove you couldn't have possibly chewed through that many kilowatts? Good luck. Yowie >I got a visit from the head of the city utilities department today. No one >can account for the excessive readings on my electric and water bills. I'm >wondering where to turn next for help in investigating this matter. You could try your local TV news station and see if they have any consumer advocates. In NYC on channel 7 (WABC-TV) they have a segment called "7 On Your Side" where a consumer getting the shaft has their gripe taken up by the TV crew and they usually get things resolved in the consumer's favor - something about really bad publicity gets the offender's attention. WCBS-TV (channel 2 in NYC) has their similar segment called "Shame On You". It may be worth a shot to contact the station, but don't tip your hand to the utility first. The reporters tend to get the offenders caught off guard and may benefit the consumers better than if the offenders were better prepared to respond. YMMV of course.  Signatureannoyed@net.spammers Craig, Kathi & "Cat Five" the tabby girl > You could try your local TV news station and see if they have any > consumer advocates . . . YMMV of course. It sure would. This is a town where you can't ever really fit in unless you were born and raised here, and if you weren't, and cause any "trouble" at all, your life from then on will not be pleasant. > > You could try your local TV news station and see if they have any >> consumer advocates . . . YMMV of course. > > It sure would. This is a town where you can't ever really fit in unless > you were born and raised here, and if you weren't, and cause any "trouble" > at all, your life from then on will not be pleasant. I remember that same type of town I was born and raised in. We made our money a actually lucky break right place right time and took a chance. We were able to have a good life but we are considered outsiders even though our family was one of the original founding families of the town and some of our family still resides there > > You could try your local TV news station and see if they have any > > consumer advocates . . . YMMV of course. > > It sure would. This is a town where you can't ever really fit in unless you > were born and raised here, and if you weren't, and cause any "trouble" at > all, your life from then on will not be pleasant. Oh yuck. I hate that about small towns. I wonder if most of them aren't like that. I get so annoyed here at the way folks resist "change" of any kind. It's like they don't want anything better for the town. Sherry > I got a visit from the head of the city utilities department today. No one > can account for the excessive readings on my electric and water bills. I'm > wondering where to turn next for help in investigating this matter. I'm so very sorry to hear this. I do hope a solution will be found really soon. Lots and lots of purrs, best wishes and hugs, Polonca and Soncek >I got a visit from the head of the city utilities department today. No one >can account for the excessive readings on my electric and water bills. I'm >wondering where to turn next for help in investigating this matter. We have an energy ombudsman that can handle complaints on behalf of the consumer. Perhaps you a department or service like this in place? An external consumer advocate? I work for a bank and spend a fair amount of time dealing with complaints. I would write a letter setting out the circumstances, include dates times and names of people you have dealt with. Also explain your reasoning as to why you believe the figures are excessive. Like others have said I would include data from your last residence if you have it. Make sure you date and sign it and send it through registered mail so that the company cannot claim not to have received it. Include in your letter the outcome that you require for you to feel that the situation is resolved. Big companies don't like bad publicity, they might try to refuse your claim and hope that you will give in but if you insist that it be escalated they should have a process in place to investigate. I don't think I would be satisfied with a response that noone can explain it. Good luck! Kathryn > We have an energy ombudsman that can handle complaints on behalf of the > consumer. Perhaps you a department or service like this in place? An [quoted text clipped - 11 lines] > that you will give in but if you insist that it be escalated they should > have a process in place to investigate. Also make sure you keep copies of any correspondence and record info about any staff that you deal with. Kathryn |
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